🌀 Return & Refund Policy

At SAM Equipments, your satisfaction is our priority. We want you to feel confident and happy with every purchase you make. If for any reason you’re not completely satisfied with your order, we’re here to help!

Returns

You have 30 days from the date you receive your item to request a return.
To be eligible for a return:

• The item must be in its original condition — unused, undamaged, and in its original packaging.
• You’ll need to provide a proof of purchase or order confirmation.

To start a return, please contact our customer support team at: retunes@sam-us.net. We’ll guide you through the simple return process.

Shipping for Returns

Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your item arrives safely.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval status.

• If approved, your full refund will be processed automatically to your original method of payment within 5–10 business days.
• If your return isn’t approved (e.g., the item was used or damaged), we’ll notify you with the reason.

Exchanges

If you’d like to exchange an item for a different product, please contact us — we’ll be happy to help you find what you need!

Contact Us

If you have any questions about our return and refund process, please reach out at:
📧 returns@sam-us.net 
📞 646-660-3859

We appreciate your trust in SAM Equipments and thank you for shopping with us!